epson dx2 color print head epson mutoh

Delivery

Our standard rate delivery is 'Royal Mail Tracked 48'. Express delivery is by 'Parcelforce 24' - Parcelforce collect our parcels at 2pm every day, cut-off for same day dispatch is 1.30pm. Overseas orders are sent by registered Airmail. All items are sent out in anti-static material where necessary, and packaged properly to survive the journey. Where possible we try to use recyclable materials to avoid landfill, this includes void-fill material.

Returning an item

To ensure rapid processing of returns please follow the guidelines below:

If unwanted/unsuitable please send us a message. However, we charge a 15% restocking fee for unwanted/unsuitable returns from businesses. If faulty; firstly get in touch via eBay messaging system for RMA before sending anything back to us. Please print the return documentation we send you and include it in your returned package. Please take your time to fill in as much information as is practical to assist with processing your RMA.

Please return the item in antistatic packaging (if it was sent out with either a silver coloured bag or pink anti-static bubble material, then it must be returned in this way). Where possible please use the same packaging as it was delivered. For new items, you must return the item in the manufacturer's original packaging. Returns are not accepted where items are insecurely packaged, and/or not in their antistatic bag where appropriate. Consumers wanting to return and unwanted item, must pay the return postage costs.

This returns policy does not affect your statutory rights.

• Condition: An item that has been previously used. The item may have some signs of cosmetic wear this may include slight scratches, but is in operational and functions as intended.print head has been fully flushed but may have some light ink deposits. This item may be a floor model or an item that has been returned to the seller after a period of use. must be installed by a print technician not doing so will void any warranty.must be used in water based printer not doing so will void any warranty and returns will not be accepted.proof of fitting will be required

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