Our Returns Policy
Our company offers a 30 day, no quibble, money back returns policy. Just advise us within 14 days of receiving the item(s) and return within 30 days for a full refund. The buyer has to pay the return postage unless we have inaccurately described the item in which case we will pay the return postage as well.
Postage
Our company offers FREE first class postage within the UK. Postage costs within the rest of Europe and the rest of the world vary between items. Many eBayers offer postage discounts for combined purchases within the same package. We offer each additional item FREE for combined purchases.
Customer Service Standards
Our pets play a central part in our life and business. Your pets are as important to us as our pets. We want your pet to have a totally happy experience with us. We have over five years experience within the pet industry and have thousands of repeat customers (some with two legs, some with four).
If you have any queries then please contact Paulina via e-mail colari@shop.co.uk or via the eBay messaging system.
We would love to hear from you.
Our warmest wishes,
Paulina, Sebastian, Leon, Lena, James, Kelly, Layala the dog and Cola the cat (the boss).
For all your pet needs, visit our eBay store. To do this please click here.