1. We strive for our customer satisfaction at best possible. If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a Week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
2. We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem.
3. Please DON'T leave negative or neutral feedback if you haven't received item in 30 days, because we have mentioned the shipping time repeatedly.
1. We accept PayPal payment only, and must be received within 3 Days from the date of purchase.
2. Please leave note in PayPal when making the payment if you have any special request (colors/size).
3. Orders will be processed instantly and dispatched within 1-2 days, so we do NOT accept any Email/Message note before or after you place orders.
1. We offer WORLDWIDE SHIPPING. (except Hong Kong, Taiwan, Macao, China, Guernsey, Luxembourg, etc.)
2. Orders will be processed and dispatched within 24-48 hours after payment is clear. We only ship to confirmed eBay addresses. Your eBay address MUST MATCH your Shipping address.
3. If you have not received your shipment within 30 business days from payment, please contact us. We will track the shipment and get back to you as soon as possible. Our goal is customer satisfaction!
4. Please note that estimated delivery time is depended on destination countries, and may subject to customs clearance process, and weather condition in your area.
Country | Delivery Time (days) Not including Handling time, weekend, and holidays | |||||
9-12 | 13-18 | 19-24 | 25-29 | 30-35 | >35 | |
United States | 5% | 50% | 30% | 11% | 5% | Refund |
United Kingdom | 10% | 63% | 19% | 3% | 4% | Refund |
Australia | 21% | 50% | 14% | 7% | 7% | Refund |
France | 11% | 29% | 44% | 10% | 7% | Refund |
Germany | 11% | 22% | 30% | 21% | 16% | Refund |
Canada | 0% | 47% | 31% | 18% | 4% | Refund |
Spain | 4% | 25% | 48% | 13% | 11% | Refund |
1. We are professional manufacturer in China, in order to save your time and money, please pay attention to the following:
2. We provide Airmail Post shipping service for customers, If you need other shipping service, please contact us. Thank you very much for your understanding and patient.
3. Import duties, taxes and charges are not included in the item price or shipping and handling. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
1. We offer 30 days return policy. Please contact us within 30 days from the date you receive your order if you have any issues with the product and would like to return.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your eBay ID.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from eBay. OR, you may choose to have a replacement.
4. Buyer is responsible for return shipping cost.
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